# O2C & P2P Automation

By replacing rigid RPA and unreliable AI tools with Maisa’s hallucination-resistant Digital Workers, this enterprise transformed billing, payments, and financial operations with scalable, trustworthy automation.

## department
Finance & Accounting, Insurance

## The Challenge
This global company processes thousands of financial transactions daily — from billing customers to paying suppliers and closing the books. But manual, document-heavy processes in **Order to Cash (O2C)** and **Procure to Pay (P2P)** cycles had created bottlenecks.

Orders arrived in countless formats — emails, PDFs, scanned docs — forcing staff to manually validate line by line. Supplier invoices varied in quality, often missing embedded text, requiring rechecks of amounts, tax references, and payment terms. Each case took **10+ minutes** of cross-referencing, with errors leading to delays and long clarification loops.

The organization tested RPA, UiPath, Microsoft Power Automate, and even GPT-based AI frameworks. None scaled. Scripts broke on format changes, and outputs were unreliable for production. Instead of reducing workload, these tools added more validation layers.

The result: backlogs, delayed revenue recognition, late supplier payments, and an operational ceiling that risked limiting growth.

## The Solution
Maisa introduced trustworthy, hallucination-resistant Digital Workers, giving the finance team confidence to scale automation with **traceability, auditability, and resilience**.

### **O2C – Order to Cash**

**Order Intake & Data Capture**:

Captures orders across channels, extracting customer info, quantities, and pricing even from unstructured or multilingual docs.

**Validation Against Rules**:

Cross-checks details against company logic, ensuring compliance and accuracy, all fully auditable.

**Invoice Generation & Posting**:

Generates standardized invoices and posts to ERP systems, accelerating revenue recognition.

**Exception Handling**:

Handles anomalies via self-healing and HALP (Human-Augmented LLM Processing).

### **P2P – Procure to Pay**

**Invoice Intake & Extraction**:

Captures invoices from any format, extracting supplier names, dates, amounts, tax references.

**Classification & Rules Application**:

Categorizes invoices, applies workflows, and logs all steps for audit.

**Payment Integration**:

Posts approved invoices directly into custom payment systems, including legacy platforms.

**Automated Documentation**:

Generates standardized PDFs for records. Exceptions handled via HALP, with continuous learning loops.

Together, O2C and P2P automation saved **58,000+ hours annually**, achieving **98% STP** and accelerating both revenue recognition and supplier payments.

## Explore other use cases

## Banking & Financial Services Consumer / Retail Banking

## [Auto-Loan Processing Automation](https://maisa.ai/banking-financial-services/auto-loan-processing/)

## Banking & Financial Services Retail & Commercial

## [New Client Onboarding Automation](https://maisa.ai/banking-financial-services/new-client-onboarding/)

## Banking & Financial Services Wealth and Investment Management

## [Equity Research Automation](https://maisa.ai/banking-financial-services/equity-research-investment/)

## Manufacturing Supply Chain

## [Supply Chain Task Resolution Automation](https://maisa.ai/manufacturing/supply-chain-task-resolution-automation/)

## Engineering & Infrastructure Maintenance and Field Services

## [Automated Certification Generation for Electricity Network Maintenance](https://maisa.ai/engineering-infrastructure/certification-generation/)

## Banking & Financial Services Retail & Commercial

## [Trade Finance Process Automation](https://maisa.ai/banking-financial-services/trade-finance-processing/)